CanyonQue Help Center

Why are there diffrent prices for the same product ? Is it legal


Canyonque is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Canyonque does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Canyonque rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.




How do I cancel the order, I have placed?


Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within 'My Orders' section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from'My Orders' section, you can refuse it at the time of delivery and refund will be processed into the source account.




How do I create a Return Request?


You can create a Return in three simple steps -> Tap on MyOrders -> Choose the item to be Returned -> Enter details requested and create a return request




I have created a Return request. When will I get the refund?


Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: NEFT - 1 to 3 business days post refund initiation Online Refund – 7 to 10 days post refund initiation




Why has my return request been declined?


This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and Canyonque assumes no liability in this regard. For more details, please contact us.




How do I create an account on Canyonque?


You can create your account on Canyonque by entering and verifying your mobile number. Click on "Create New Account" after that and fill up the form to create your Canyonque account.




What are the modes of refund available after cancellation?


You will receive the refund in the same mode of payment through which the payment was made.